Accounts will be locked after six failed login attempts by an employee, company administrator, or broker. The account holder will receive a message like the one below notifying him/her to select I'm unable to log in. This option prompts the account holder to enter his/her email address. If it matches the email address in his/her profile, this person will receive an email that allows him/her to reset the password and unlock the account.
In the case an account has been locked, the broker and/or administrator can also unlock the account in the employee's record.
In the broker portal, click on the employee name and then click Unlock. The agency employee may then select I'm unable to log in on their login page if he/she has an email address in EaseCentral, or you can select Actions > Reset Password in the Employees > Login page.