In the Instructions section, messages and instructions can be added to be displayed to employees when they navigate through EaseCentral. Messages can be included when employees begin their enrollment, on each plan screen, and when employees enter current and other coverage information.
View this quick video about how to add custom instructions and video to pages in EaseCentral or ready instructions below.
In the General Enrollment section, enter a custom message that will display at the top of the screen when employees first log into the system outside of their new hire window. Examples include a welcome message, a message from the CEO, or open enrollment instructions.
In the New Hire Enrollment section, enter a custom message that will display at the top of the screen when employees first log into the system as new hires. The message will display until 30 days after the employee's plan effective date. Examples include a welcome message, a message from the CEO, or onboarding instructions. If no verbiage is entered in the New Hire Enrollment section the verbiage from the General Enrollment section will display to the employee during their new hire period as well.
Verbiage entered into the Help Directory section will display to employees when they click on the Need Help link. The Help Directory will list each Company Administrator to reach out to with questions. If no Company Administrators are listed, the Help Directory will show the Agent's information (e.g., name, email, and phone). The Help Directory will also include a link to common employee FAQs.
Any message that’s included in the plan Instructions section will display at the top of each plan screen. Example: If there is a new medical plan offered in the new plan year, details can be provided about the new plan.
Videos can easily be embedded in any of the Instructions pages by pasting the video URL in the Instructions menu.