Previous > Employee Logins

If an employee forgets his/her password, he/she can click I'm unable to log in.

The employee will be asked to enter their email address. Once submitted, he/she will receive an email with the URL that will allow him/her to reset the password and log in. 

If employees need additional help they will click I need additional help to log in. They will be prompted for their name, phone number, and email address. 

The system will send a notification to the email(s) listed on the Logins > Login Support Email(s) tab. If there are no email addresses populated on the Login Support Email(s) tab, the notification will be sent to the Company Administrator. If there are multiple Company Administrators selected, they will be displayed in alphabetical order based on last name. The notification will be sent to the first Company Administrator listed.

The employee will then see a screen confirming that a notification has been sent to their administrator. The administrator should then reach out to assist the employee.

To send login information to a specific employee go to their Profile > Login page. 

If he/she has an email address and has not logged in you can select the Actions > Send Login option which will email the employee his/her login URL. This will expire within 14 days after which the employee can choose I need additional help to log in as shown above. 

However, messages can be sent to employees with or without logins in this page. For employees who have logged in, the Send Logins option will include the company portal’s URL so they can log in using the username and password they have already been assigned. For employees who have not logged in, the registration URL will be sent for employees to set their password for the first time and log in. 

If the employee does not have an email address enter a USERNAME and then click Reset Password. Copy the password and communicate the username and password to the employee to log in. This password does not expire. Once the employee logs in they will be asked to update their password to an 8-character password with at least one number or symbol.  

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