The employee will receive an email similar to the email below. 

When they click on the link in the email they are able to set their password, agree to the Terms of Service and sign in. Passwords must contain a minimum of 8 characters, with at least 1 lowercase, 1 uppercase, and 1 numeric or special character.  

If an employee forgets his/her password, he/she can click I'm unable to log in.

The employee will be asked to enter their email address. Once submitted, he/she will receive an email with the URL that will allow him/her to reset the password and log in. 

If employees need additional help they will click I need additional help to log in. They will be prompted for their name, phone number, and email address. 

The system will send a notification to the email(s) listed on the Logins > Login Support Email(s) tab. If there are no email addresses populated on the Login Support Email(s) tab, the notification will be sent to the first contact on the Company Admins tab.

The employee will then see a screen confirming that a notification has been sent to their administrator. The administrator should then reach out to assist the employee.